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AirTexno

A service website design for an appliance repair business. The catalogue, trust information and request actions follow the practical questions a customer has when something stops working.

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About this project Scope, process & feedback
Scope
Website design · Figma
Tools
FigmaClaudeMidjourney

Challenge

Help local visitors understand the repair offer and find their next contact step.

Solution

Organised services around the customer’s needs and placed trust information alongside contact and service-request actions.

Website design scope

  • Service catalogue layout
  • Trust information sections
  • Contact content
  • Service-request layouts
  • Figma design and visual direction

Reputation on the client site

Client homepage snapshot · checked 1 Oct 2026

5 / 5248 published reviews

15 rating scale

The score and review count are displayed by AirTexno on its homepage.

Client homepageGoogle review scale

3,700+Repairs reported by the business

Cumulative since 2016 · company statement on Thumbtack

The outcome

A website design organised around trust and repair requests for a business reporting more than 3,700 completed repairs since 2016.

Behind the designDesign decisions, experience flow & numbers
The organising idea

Put reassurance beside the action.

I organised the service catalogue around the repair customer’s needs and placed trust information near contact and request actions. The result is a design where the route to an enquiry follows the information someone needs before making it.

Experience flow

Answer the questions before the request

The design follows the practical decisions of someone looking for appliance repair.

  1. 01Find the repair service
  2. 02Understand the business
  3. 03Review practical answers
  4. 04Make a service request
Client context

Trust at the point of a repair request.

AirTexno’s homepage displays a 5.0 rating and 248 reviews. The current homepage places those review signals beside service information and repair-request actions, giving visitors a way to assess the service before contacting the team.

Client websiteWebsite scope
Business scale

A repair business with thousands of completed jobs.

AirTexno’s Thumbtack profile states more than 3,700 successful repairs since 2016. The indexed profile also lists Top Pro status. The website design connects that established service reputation to appliance information and repair-request actions.

Thumbtack profile
Full scopeBrief, responsibilities & delivery
The brief
A website design for an appliance repair business, focused on clear service information and enquiries.
My role
Website design, content structure and visual direction.

What was delivered

Website design with a service catalogue, trust sections and service-request actions.

  • Website design
  • Service catalogue layout
  • Trust and contact sections
  • Service-request layout

How it came together

  1. 1

    Structured the service information around the repair customer’s needs.

  2. 2

    Placed trust information near the contact and request actions.

  3. 3

    Used Figma for the design, with Claude and Midjourney documented in the original process.

Image guide

  1. 01
    Project overviewOriginal project image

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